What we do
HepLink Australia is the national ‘front door’ to viral hepatitis support, treatment, and care.
We provide a confidential and free pathway to essential information and services, ensuring that everyone in Australia, whether you're living with viral hepatitis, newly diagnosed, a healthcare professional, or a community worker, can access the guidance, support, and care needed. HepLink is here to connect people with trusted services, support informed decisions, and guide individuals and professionals alike through every step of the viral hepatitis journey.
HepLink has established the first national community hepatitis minimum data set. This provides local surveillance data to inform targeted outreach, addressing unmet need and linking and referring people affected by viral hepatitis into local services.
HepLink is a partnership between Hepatitis Australia and community hepatitis organisations in every state and territory and collaborates with government, researchers, peak bodies and other service providers to support the national response to viral hepatitis in Australia. It is funded by the Australian Government Department of Health, Disability and Ageing.
There are five key parts to the service:
Service Delivery
HepLink Australia provides free, confidential support by phone and in person, offering nurse navigation, trusted information, practical advice, brief interventions, and referrals to specialised services. Whether you're seeking help for yourself or supporting someone else, HepLink is here to guide you with compassionate, tailored care.
HepLink Australia runs community outreach to raise awareness, build trust and connect with local services.
Network Development
HepLink Austalia identifies areas of highest need and seeks to grow a network of safe services to support access for anyone, anywhere in Australia
HepLink Australia actively builds strong partnerships with local health and community organisations to expand access to hepatitis support and care. By working together, we strengthen referral networks, share knowledge, and ensure communities receive coordinated, culturally safe, and timely services.
HepLink Australia is building a safe, stigma-free national support network. We work with communities and partners to ensure everyone feels respected, supported, and empowered to seek the care they need without fear or judgment.
Referral and Navigation
HepLink Australia actively builds and strengthens referral pathways so people affected by viral hepatitis can get the care they need quickly and without delay.
HepLink Australia works in partnership with specialised support services, including cancer care, mental health, alcohol and other drug (AOD), and social services, to ensure clear and effective referral protocols.
Data Collection and Management
We use anonymous information to better understand community needs and improve hepatitis services. This helps us reach more people, offer better support, and make sure care is tailored to what matters most.
We use secure systems to manage anonymous information responsibly, helping us improve hepatitis services while protecting your privacy. Everything we do is designed to support communities safely and respectfully.
Targeted Outreach Activities
HepLink Australia identifies gaps in hepatitis services and responds with tailored outreach and small-scale initiatives designed to meet local and emerging needs.
These responsive projects are developed in collaboration with communities and partners. They ensure support is relevant, timely, and grounded in real-world challenges.